Building and maintaining reliable, scalable systems with a focus on availability, performance, and operational excellence.

Leading cross-functional teams through high-severity production incidents with clear communication and structured mitigation.

Transforming incident data into actionable insights and presenting reliability metrics to senior leadership.

Defining service-level objectives and building monitoring infrastructure to track and improve system reliability.

Designing and leading blameless retrospectives that drive meaningful reliability improvements.

Partnering with Legal, Comms, Product, and Engineering to align on incident response and customer messaging.

Establishing zero-to-one incident management frameworks, policies, and chaos engineering practices.

Building synthetic testing and automated detection systems to identify issues before customers do.